Refund policy

REFUND & RETURN POLICY

Last Updated: June 24, 2026

At Grit n Garb, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Return & Refund Policy carefully.

By placing an order through our website, you agree to the terms outlined below.

 

 

Return Eligibility

We accept returns within 14 days of delivery for eligible items.

To qualify for a return, items must:

  • Be unworn, unused, and unwashed 

  • Be in their original condition 

  • Include all original tags and packaging 

  • Be free from stains, odors, damage, or alterations 

Items that do not meet these requirements may be rejected and returned to the customer.

 

 

How to Request a Return

To initiate a return, please contact us at:

Email: info@gritngarb.com

Please include:

  • Order Number 

  • Customer Name 

  • Reason for Return 

  • Photos (if applicable) 

Our support team will review your request and provide return instructions if your return is approved.

Returns sent without prior authorization may not be accepted.

 

 

Return Address

Approved returns should be sent to:

Grit n Garb Returns Department
1600 W Plano Parkway
Warehouse 56
Plano, TX 75075
United States

 

 

Exchanges

We offer exchanges for eligible products within 14 days of delivery.

Products must meet all return eligibility requirements outlined in this policy.

Once the returned item has been received and inspected, we will process the exchange request.

Exchange availability is subject to inventory stock at the time of processing.

 

 

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged 

  • Defective 

  • Incorrect 

  • Different from what was ordered 

please contact us within 7 days of delivery.

Customers may choose either:

  • A replacement item, or 

  • A full refund 

To assist with verification, we may request photographs of the product and packaging.

For approved claims involving damaged, defective, or incorrect items, Grit n Garb will cover return shipping costs.

 

 

Return Shipping Costs

Customers are responsible for return shipping costs for all standard returns and exchanges unless:

  • The item was damaged upon delivery 

  • The item was defective 

  • The wrong item was shipped by Grit n Garb 

In these cases, return shipping costs will be covered by Grit n Garb.

Original shipping charges are non-refundable unless the return results from our error.

 

 

Refund Processing

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be issued to the original payment method used during purchase.

Please allow:

  • 3–5 business days for inspection and processing 

  • An additional 5–10 business days for your financial institution to post the refund 

Processing times may vary depending on your payment provider.

 

 

Non-Returnable Items

For hygiene, customization, and clearance purposes, the following items are not eligible for return, refund, or exchange:

  • Gift cards 

  • Digital products (if applicable) 

  • Customized products 

  • Personalized products 

  • Custom-designed apparel 

  • Embroidered products 

  • Custom logo merchandise 

 

 

FINAL SALE ITEMS

The following items are FINAL SALE and are not eligible for return, refund, exchange, store credit, or replacement unless the item arrives damaged, defective, or incorrect due to our error:

  • Custom-designed products 

  • Personalized products 

  • Custom logo apparel 

  • Embroidered products 

  • Clearance stock items 

  • Clearance sale products 

  • Products marked as "Final Sale" 

  • Promotional products specifically designated as non-returnable 

Please review your order carefully before completing your purchase, as all Final Sale purchases are considered final.

 

 

Order Cancellation

Orders may be canceled before they have entered production, customization, fulfillment, or shipping.

Once an order has been processed, customized, packed, or shipped, cancellation requests may no longer be possible.

To request an order cancellation, contact:

info@gritngarb.com

as soon as possible after placing your order.

 

 

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

If a package is lost during transit, please contact us so we can assist with carrier investigations where applicable.

Claims relating to lost or stolen packages may be reviewed on a case-by-case basis.

 

 

Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute.

Filing fraudulent chargebacks or disputes after receiving products may result in the denial of future purchases and additional investigation.

 

 

Policy Updates

We reserve the right to modify this Refund & Return Policy at any time without prior notice.

Any updates will be posted on this page with a revised "Last Updated" date.

 

 

Contact Us

Grit n Garb

Email: info@gritngarb.com

Return Address:

1600 W Plano Parkway
Warehouse 56
Plano, TX 75075
United States